Frequently Asked Questions

Question: Can Electro Antiperspirant hurt me?

Answer: No way! You use only battery-powered devices. Read the Instructions for Use carefully and you won't have to worry about anything. The current in the device is so small that nothing can happen. The devices are designed to provide maximum safety. They are clinically tested and approved by competent authorities as a full-fledged medical aid. Electro Antiperspirant can only help you.

Question: What is the satisfaction guarantee?

Answer: We offer the 50-day satisfaction guarantee because we have maximum confidence in our product and we want you to test and try the device. The guarantee is provided so that you could verify that it is really functional and able to solve your problems with excessive sweating. If not so, simply send the device back to the address specified in the Instructions for Use and we will send you your money back.

Question: I have been using the device already for a week, but my hands and feet are still sweaty. Does it mean that it does not work?

Answer: Don't worry, iontophoresis works on nearly everyone. Many people wonder immediately after the first procedure why the device does not work, but the opposite is true. During the treatment, it is necessary to follow the Instructions for Use and frequency of treatment procedures. Initially, it seems as if nothing happens, but the treatment does take place. Over time (within 1 – 3 weeks), sweating will suddenly disappear.

Question: I've already had the third procedure, but my hands are sweating perhaps even more than before. Is this normal?

Answer: Continue your treatment and your hands will get dry. This phenomenon is observed by approximately 20% of users. Before your palms stop sweating, sometimes there is a short-term increase in sweating. This only signals that you will reach your goal soon. Continue the treatment as instructed.

Question: How often do I have to use iontophoresis?

Answer: Use the device regularly during the first one to three weeks according to the Instructions for Use. After that comes the maintenance phase, and the device is used to the affected area only once in every 14 – 40 days, depending on the type of a patient, and only when sweating begins to return again.

Question: Is it okay that I stop sweating? Are there any consequences for my health?

Answer: Sweating helps to cool your body during physical strain. However, you stop sweating only in places treated by the device, i.e. hands, feet, and armpits. Other parts of the body ensure reliable thermoregulation and removal of pollutants as before. So you don't have to worry about any negative effects on your body.

Question: Is the treatment of excessive sweating by iontophoresis painful?

Answer: No, it is not. However, you should select an appropriate device. For example, when developing Electro Antiperspirant, we tested different frequencies of electric current to determine which frequencies are for the human body the least painful. At worst, you can feel weak tingling.

Question: I inserted batteries but the device display does not show other value than 0. Is it broken?

Answer: The device is alright. As long as you don't place your limbs into water containers or adapters are attached to the body, the display will always show 0. After you put your limbs into water containers or attach adapters to your body, you will be able to increase the value.

Question: Will I achieve positive results even if I don't use the device at the maximum current value (mA)?

Answer: Yes. The device was designed so that you could choose power of the therapy. Therapies should be comfortable to you and you should feel only mild tingling. You don't have to apply high values.

Question: Sweating subsided earlier than is the number of procedures described in the Instructions for Use. Am I supposed to carry on?

Answer: Stop your treatment. You are now in the maintenance phase. Apply 1 – 2 procedures only after sweating starts to return. This will keep you dry for a long time again.

Question: What is an individual plan?

Answer: Individual plans are prepared for free and tailored to the needs of the customer. First, it is necessary to complete the plan specified in the Instructions for Use. Based on the achieved results, we will prepare an individual plan for you and send it to you on your e-mail address.